COVID-19 FAQ

I have an appointment scheduled. Is the office still open? Yes, we are still open. Should anything change, we will notify you prior to your scheduled appointment date/time. You can also reference our -> COVID-19 -> Open Clinics section of our website here for a list of availability.

I have an appointment scheduled. Is it safe from me to continue with my appointment? We are taking all precautions by keeping the office sanitized, including special protocols that screen and limit the number of patients in our facilities, and welcome you to keep your appointment. However, if you are experiencing any flu-like symptoms, please call to reschedule your appointment.

 

Is the office waiving the co-pay fees?  No. You will  be expected to pay all unpaid balances and co-payments at the time of your appointment.

 

Are the clinics clean and what type of chemicals are used to clean the clinics?  Yes. We are using the CDC recommended cleaning supplies for healthcare facilities. Please reference our Safety Procedures section of our website here.

 

Can I bring someone with me to my appointment? Only if essential. We are asking all patients to come alone to assure enough personal space for everyone in our waiting area. However, if it is medically necessary for you to be accompanied by someone, please only bring one person with you.

How safe is it to be in the waiting area? While we are taking every precaution possible to ensure the waiting area is kept sanitized and uncongested, all patients are asked to wait in your vehicle until your appointment time, when feasible, and only bring guests that are essential to the visit.

 

Is it mandatory to wear a mask? No, it is not mandatory to wear a mask.

Are the offices still accepting New Patients due to the virus? Yes, our offices are still accepting New Patients. Please refer to our website for the most up to date information here.

 

I woke up this morning not feeling well and do not think it’s safe to leave my home with this virus. Will I be charged the $50.00 “No Show” fee for canceling my appointment today?  If you are not feeling well, please DO NOT come into our offices. There will not be a “No Show” fee assessed. We can reschedule your appointment for a later date, or you can utilize our Telemedicine service (coming soon).

 

Are you seeing patients over the age of 80? Yes; we are seeing all patients at this time. If you are over 80 and have any concerns, please speak to your primary care physician. You can also utilize our new Telemedicine service (coming soon).

 

Will the office provide the option to discuss “Results Only” appointments via the phone vs. coming into the office?  No. Unfortunately, due to HIPAA laws and precautionary measures, we cannot discuss your results over the phone.

 

Are your offices offering COVID-19 screenings?  No.  The offices are currently not offering COVID-19 screenings. If you feel you need to be screened, please check the local listings for who is currently offering these screenings.